The embroidery process

For embroidery orders there is a minimum order quantity of 5 garments. Please follow the below instructions to complete an order with embroidery.

1. Tick the 'Personalise your uniform' checkbox on the product page and add the product to your cart. Checkout and pay as normal and email our Customer Services team on info@karagroup.co.uk with the below details.
   • a) Your name and order number.
   • b) What text you would like embroidering (up to 3 lines of text, with maximum of 20 characters per line) and what colour of thread you would like to use.
   • c) For logo embroidery, please attach your logo to the email. Please send one of the following formats: JPG, PNG or PDF. Please note a screenshot is not a high enough quality image file for an embroidery design.
2. Once our team have received your email, you will be contacted to confirm the additional cost of the embroidery. Please refer to the embroidery costs below. Payment can be made by credit card or debit card via a PayPal link which will be sent to you.
3. Once your payment has been confirmed as received on our system we will create a mock-up for your approval. Once approved, your items will be embroidered and dispatched to you.

Please note that the space available to embroider your logo on a top is 8cm across. If your logo is very complex, for example with watercolour style backgrounds, delicate floral patterns or very small text, it may have to be simplified prior to being embroidered. In all instances we will do our best to make sure that your business name is visible and can be read. Please see below, two examples showing how the logo may be simplified.

Costs
Embroidery: £7.50 per item (minimum order quantity of 4)
Logo Design Fee: £29.99 (one-off fee for each new design)
Redesign Fee (if applicable): £15.00

Delivery
For Text Embroidery there is an additional 2-5 days added to the estimated delivery date.
For Logo embroidery there is an additional 5-10 days added to the estimated delivery date.

Other Important Information
Please note that embroidery is not available on our WonderWink scrub sets. Please use the individual version of the items you would like embroidering, where the 'Personalise your uniform' option will be available.

Need to get in touch?
If you have any queries please contact our Customer Services team. We’re available Monday to Friday, between 8:45am and 5:00pm, UK time.