We pride ourselves on our quality control and only send out products in pristine condition, so we kindly ask that in the unlikely event that you wish to return an item, that they come back to us in their original condition. You may return new, undamaged items within 60 days of delivery for a full refund, excluding delivery costs.
Items that have been personalised, marked (make up, deodorant marks, etc.) or have missing/detached labels will not be eligible for replacement or refund.
Any shopping cart level discounts used will not be refunded if any items from that order are returned. For example, if you use a £20 coupon when you buy 4 items; and you then return 2 of those items, you will only receive a refund for the value of the 2 returned items less the £20 coupon.
We do not pay the return shipping costs unless the return is a result of our error (you received an incorrect or defective item). If the error is ours, please let us know the cost of shipping and we will add it to your refund once the item/s have been inspected.
International customers who would like replacement products will incur an additional shipping charge.
You should expect to receive your refund within 2 weeks of giving your package to the return shipper. This time period includes transit time for us to receive your return (2 to 5 days), the time it takes us to process your return once we receive it (1 to 2 days), and the time it takes your bank to process our refund request (2 to 5 days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. You can alternatively enter a Return Request from within "My Account".
The Return address is:
Kara, Victoria Works,
Whitwell Green Lane
HX5 9BJ, UK