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All about special orders

What is meant by “special order”? 

The best selling scrub tops and trousers are kept in stock at our UK warehouse in the most popular colours and sizes. However, we can also offer you the option to buy different colours and sizes direct from our USA designer brands. These are dealt with as a special order, which means that we order it especially for you.

 

How long does it take to get a special order?

As we order the items you need directly from the designer brands in USA, this takes longer than sending you stocked items from our UK warehouse. It typically takes 3-4 weeks from placing the order to receiving your new scrubs.

 

Can I return special order items?

The special order scrubs are ordered especially for you, in your size and preferred colour, so we don’t accept returns of special order items. The only exception would be if, in the unlikely situation, the scrubs arrived to you in a damaged state, in which case  we would of course arrange to make things right for you.

 

For this reason we ask that you check your measurements carefully before buying any special order tops or trousers. Each product page has a link to the appropriate size guide. The size guides are provided in both centimetres and inches.

 

Can I have embroidery added to my special order scrubs?

Yes, no problem. Bear in mind that embroidery takes an additional 4 weeks. Please also note that embroidered items are non-returnable, so please be extremely careful to ask for the accurate spelling of any words and the correct logo (if using), before ordering embroidery. Our team will be able to help you through the embroidery ordering process.

 

Any questions?

If you have any further questions, please check our FAQs, or contact our team who will be very happy to help you.

 

 

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