WHAT IS MEANT BY “SPECIAL ORDER”?
The best-selling scrub tops and trousers are kept in stock at our UK warehouse in the most popular colours and sizes. However, due to their popularity, they can sell out quickly! To ensure you get the scrubs you love, we have the option to purchase “special order”. In some cases, we are able to purchase different options for you that may not be available on our website. Look out for this message:
These are dealt with as a special order, which means that we order it especially for you.
HOW LONG DOES IT TAKE TO GET A SPECIAL ORDER?
As we order the items you need directly from the designer brands in USA, this takes longer than sending you stocked items from our UK warehouse. It typically takes 3-4 weeks from placing the order to receiving your new scrubs. Please note, orders placed on or around Bank Holidays may take longer.
CAN I RETURN SPECIAL ORDER ITEMS?
The special order scrubs are ordered especially for you, in your size and preferred colour, so please select carefully. Any offline orders that contain items unavailable via the website are non-refundable.
For this reason we ask that you check your measurements carefully before buying any special order tops or trousers. Each product page has a link to the appropriate size guide. The size guides are provided in both centimetres and inches.
ANY QUESTIONS?
If you have any further questions, please check our FAQs, or contact our team who will be very happy to help you.
