UK Mainland Delivery
Delivery is separated into 2 categories; standard for stocked items and the service for special order items.
Orders placed via the website for delivery to mainland UK are eligible for free delivery when over £75 or £3.95 if under this order value. Please note that third party couriers are responsible for all deliveries once shipped, with tracking provided where available for your reassurance. We are unable to offer next day delivery, please refer to the below delivery terms.
Standard: UK mainland addresses – All orders placed before 2pm are scheduled to be despatched within 48 hours, Monday to Friday, excluding Bank Holidays.
Standard: UK non-mainland addresses – Deliveries will arrive approximately 3-5 working days after despatch, for stocked items.
Special Orders: UK mainland addresses – As these items come to us from the supplier in the USA, delivery is typically 3-4 weeks.
Bespoke orders: If you place a bespoke order with our team, delivery will be the same as special order items, typically 3-4 weeks.
Please note, if your order includes a combination of stocked and non-stocked items, we will wait until everything is available and send your complete order in one parcel. Orders placed offline are subject to different terms and charges, please check with our Customer Services Team if you have any questions.
Non-mainland UK addresses
Orders of any value to be sent to non-mainland UK addresses (i.e. Scottish Highlands, Northern Ireland, Channel Islands, Isle of Man and elsewhere worldwide) incur a delivery fee, calculated during the checkout process online. The fee is based on the total size and weight of the items being purchased. In some cases, the cost might not be able to be calculated online, if this happens you will see a message asking you to contact us. Please complete the contact form to ask us for the cost, please ensure you include your delivery address in the message.
Europe
Orders despatched to EU addresses take approximately 2-3 weeks to arrive. However, there are varying delivery times depending on the country you live in and how large or heavy the parcel is. Please note that deliveries to European addresses may incur additional import duty and import tax costs. The local courier will send you details of any additional payments required. You are responsible for paying these charges. Read more about ordering scrubs from Kara from a European address
Worldwide
For all other countries, please contact us via our Contact Us page and we can process your order offline if possible and confirm shipping times. Note that there are restrictions on some products as some products cannot be shipped to international destinations.
What should I do if my delivery is late?
Please allow 5 days for your parcel to arrive. Following the 5 days we can open an official case with the carrier and investigate your missing parcel further.
All our orders are shipped using an express tracked courier service. Please keep in mind that errors outside of Kara’s control can occur, which may affect delivery times. If you have any queries, please do get in touch with us and we will do everything we can to resolve the issue for you.
What should I do if I miss my delivery?
If you’re not there when the order arrives, the carrier will leave a card asking you to rearrange redelivery or collect your parcel from your local depot or collection point. You will be given a couple of weeks to collect the parcel, if it isn’t collected within that time, it will be returned to Kara. Please contact us as soon as possible if you have been unable to claim your parcel.
