Deliveries over Christmas & New Year
Any online orders for stocked items, received before 2pm on Tuesday 19 December 2023 will be scheduled to be despatched before Christmas. Normal delivery service will resume from Tuesday 2 January 2024.
UK Mainland Delivery Times
Delivery is separated into 2 categories; standard and the service for special order items. Delivery is free of charge for orders placed via the website over £75 or £3.95 if under this to UK mainland addresses.
Standard: UK Mainland – 1-2 working day service – Orders received before 3.30pm Monday to Friday will be dispatched the next working day.
Special Orders: UK Mainland – 3-4 weeks service
Embroidery: There is an additional 4-week lead time for items with embroidery. More about embroidery
Please note, if your order includes a combination of stocked and non-stocked items, we will wait until everything is available and send your complete order in one parcel. Orders placed offline are subject to different terms and charges, please check with our Customer Service Team if you are unsure.
Non-mainland UK addresses
Orders of any value to be sent to non-UK mainland addresses (i.e. Scottish Highlands, Northern Ireland, Channel Islands, Isle of Man and elsewhere worldwide) incur a delivery fee, calculated during the checkout process online. The fee is based on the total size and weight of the items being purchased. In some cases, the cost might not be able to be calculated online, if this happens you will see a message asking you to contact us. Please complete the contact form to ask us for the cost, please ensure you include your shipping address in the message.
Orders despatched to EU addresses take approximately 2-3 weeks to arrive. However, there are varying delivery times depending on the country you live in and how large or heavy the parcel is. Please note that deliveries to European addresses may incur additional import duty and import tax costs. The local courier will send you details of any additional payments required. You are responsible for paying these charges. Read more about ordering scrubs from Kara from a European address
For all other countries, please contact us via our Contact Us page and we can process your order offline if possible and confirm shipping times. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
What should I do if my delivery is late?
Please allow 5 days for your parcel to arrive. Following the 5 days we can open an official case with the carrier and investigate your missing parcel further.
All our orders are shipped using an express tracked courier service. Please keep in mind that courier errors outside of Kara’s control can occur, which may affect delivery times. If you have any queries, please do get in touch with us and we will do everything we can to resolve the issue for you.
What should I do if I miss my delivery?
If you’re not there when the order arrives, the carrier will leave a card asking you to rearrange redelivery or collect your parcel from your local depot/collection point. You will be given a couple of weeks to collect the parcel, if it isn’t collected within that time, it will be returned to Kara. Please contact us as soon as possible if you have been unable to claim your parcel.