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Help & FAQs

Select a question below, or search the FAQs to find answers to some of our most commonly asked questions. Or contact us if you have a specific question.

The colour & size I need is out of stock - what can I do?

Frustrating when that happens! Especially if you’ve spent a long time choosing the style to suit you and your work environment. But all is not lost! If the product you have chosen is still a current style, then we’ll be able to order that colour and size option for you. If your chosen product is available as a current style, when you click your size and colour and see an out of stock message you will also see a section on the product page asking if you want to join a waitlist. As shown below.

What is a waitlist? A waitlist is a simple way to ensure you don’t miss out.

If you’re not logged into your Kara online account, simply fill in your email address and click NOTIFY ME. If you are already logged in, you just have to click the NOTIFY ME button.

Waitlist form

Our Customer Services team will then receive your waitlist addition and add your request to the next order list. When your item arrives in stock you will be emailed automatically. Simply go back to the website and purchase your chosen item.

You could also contact our Customer Services team and ask to order one specifically for you. In this case, special orders are pre-paid and typically take 3-4 weeks to arrive. When your item arrives in stock, one of the team will contact you and arrange delivery details. Read more about Special Orders.

Are scrubs unisex?

Some scrub designs are created to be worn by either men or women, being totally unisex. Unisex scrubs tend to be in a more traditional shape, not too curvy or form-fitting.  Unisex scrubs can be a great choice for teams buying uniform together.

But not all of the scrubs available at Kara are unisex, we have many different scrubs in different styles designed for men, women as well as plenty of unisex items. Check out the Basic scrubs unisex range, and the WonderWink unisex options.

Where is my order?

Please follow the tracking link in your order confirmation email to receive an update on your order.

What does a set mean?

A set is one top and one pair of trousers.

The Kara bulk order discount applies to the number of sets you purchase, not the number of individual items.

What team order discounts do you offer?

If you are ordering 5-10 sets there’s a 10% discount.

If you order 11-20 sets you get a 15% discount.

If your order is for 21 or more sets, you benefit from 20% discount.

A set is one top and one pair of trousers. Our bulk order discount applies to the number of sets you purchase, not the number of individual items.

How do I update my order?

Please get in touch with our Customer Services team to make any amendments to your order. The team are available from Monday to Friday, 8:45am to 5pm.

How do I apply a group order discount?

Please get in touch with our Customer Services team if you would like to place a bulk order. We will be very happy to arrange the order and your bulk order discount.

Find out more about group order discounts.

What happens if I don’t return my sample pack?

If a sample pack is not returned after 2 weeks and we have no confirmation from you that the pack will be returned soon, the customer is liable to pay a £250 no-return fee.

I'm ready to return my sample pack

Please get in touch with our Customer Services team to organise your courier collection. Please note, we only offer courier collection once. If you miss your courier pickup day and time, or if the sample pack isn’t ready to be collected when the courier arrives and the collection can’t be completed, you will have to return this at your own cost instead.

How long do I get to try the samples on?

You and your team have two weeks to try on the samples. After that, we’ll send a courier out to come and collect them from you.

How much does the sample pack cost?

The sample pack costs between £20 and £30 depending on whether you want a female, male or mixed pack.

What is a sample pack?

We offer a sample service for teams of 3 or more. From the sample pack page, select one or multiple of the sample pack options which cover different ranges and genders. We will send a sample pack to your practice and you have 2 weeks in which to try the samples and size up the team, after which we’ll send out a courier to come and collect your sample pack from you.

Where can I find my order history?

Please log in to our website using the email address you used to register. If you’ve forgotten your password you can reset it here.

I received the wrong product

Please get in touch with our Customer Services team who will be very helpful and happy to sort it out for you. The team are available from Monday to Friday, 8:45am to 5pm.

What's the four step process for ordering a sample pack?

  1. Order the sample pack online – The cost of the sample pack covers the courier drop-off and pick-up deliveries.
  2. We send you the sample pack – It includes a variety of styles, sizes and colours from the range you have chosen.
  3. Try the samples on – Try on the different styles and sizes to make sure everyone finds the right fit.
  4. Return samples & place order – Within 14 days, book the courier pick-up to send the sample pack back to us. Place your order online or over the phone.

What does a set mean?

A set is one top and one pair of trousers.

The Kara bulk order discount applies to the number of sets you purchase, not the number of individual items.

What team order discounts do you offer?

If you are ordering 5-10 sets there’s a 10% discount.

If you order 11-20 sets you get a 15% discount.

If your order is for 21 or more sets, you benefit from 20% discount.

A set is one top and one pair of trousers. Our bulk order discount applies to the number of sets you purchase, not the number of individual items.

If I don't return the sample pack, is there a fee?

Yes, you will be invoiced for the £200 late fee if you have not organised the return of the sample pack within 14 days of receiving it.

How do I update my order?

Please get in touch with our Customer Services team to make any amendments to your order. The team are available from Monday to Friday, 8:45am to 5pm.

I'm ready to return my sample pack

Please get in touch with our Customer Services team to organise your courier collection. Please note, we only offer courier collection once. If you miss your courier pickup day and time, or if the sample pack isn’t ready to be collected when the courier arrives and the collection can’t be completed, you will have to return this at your own cost instead.

How long do I get to try the samples on?

You and your team have two weeks to try on the samples. After that, we’ll send a courier out to come and collect them from you.

How much does the sample pack cost?

The sample pack costs between £20 and £30 depending on whether you want a female, male or mixed pack.

What is a sample pack?

We offer a sample service for teams of 3 or more. From the sample pack page, select one or multiple of the sample pack options which cover different ranges and genders. We will send a sample pack to your practice and you have 2 weeks in which to try the samples and size up the team, after which we’ll send out a courier to come and collect your sample pack from you.

What scrubs do vets wear?

Vets and veterinary assistants wear a variety of different scrubs. Usually you will want something durable and easy to clean. Scrubs that can withstand repeat washing are ideal for those types of environments.

Our W123 scrub range has been praised by our veterinary customers for being pet hair resistant as well as comfortable:

Very fast and efficient service and very helpful staff. Being a dog groomer I was interested in the veterinary scrubs, I had a lot of questions about the different materials and found exactly what I was looking for.” Dog groomer, purchased W123 scrubs in Oct 2020.

These are amazing. They fit perfect and look great. Pet hair doesn’t cling to them at all. Highly recommend!” Vet, purchased W123 scrubs in April 2021

Check out the scrubs ranges from WonderWink 123, WonderFLEX and WonderWORK for the best veterinary scrubs available.

4 way stretch fabric scrubs - what scrubs do vets wear

Where to buy maternity scrubs?

There are some online retailers offering a selection of maternity scrubs. When choosing maternity scrubs, bear in mind that you will want to feel comfortable for all three trimesters. The first trimester you might still be ok to wear your usual scrubs if they are loose fitting. But by the 2nd trimester, most mums-to-be are feeling the strain of carrying the added weight of the baby and need to be a bit more comfortable (and covered) whilst working. You’ll also want to buy a set of scrubs that will last right until your last working day, so choose a style that has a long enough front to cover the full-size bump and one that has elasticated stretch or many expanding sections so you can customise it to fit you at any stage.

Our maternity scrub top from USA scrubs brand WonderWink has been worn by many UK expectant mums at work. It features a longer length front for full coverage, with a stretchy princess high waist and stretchy side panels that are flexible and designed to fit you until the end of your pregnancy. Accommodating you and your growing bump very comfortably.

The matching maternity scrub trousers feature a comfortable soft stretch deep waistband panel proven to last all pregnancy. The special motion stretch fabric is flexible and will ensure you remain comfortable all shift long.

Take a look at more details about our WonderWORK maternity range: The top and the trousers.

WonderWORK Maternity Set Pewter

Do you need to iron scrubs?

Depending on how you wash and dry your scrubs, the need for ironing scrubs for work will change. It is considered professional to have clean and ironed scrubs when you arrive for your workday. Good quality scrubs should be able to withstand regular washing and ironing. Kara scrubs are made from durable and tough material which will last. However, please read the care label on your scrubs when you receive them.  Some of the Kara scrubs range are created from highly technical fabrics, to provide pet hair resistance, moisture-wicking etc – this can make the fabrics unsuitable for hot irons. For example, the W123 scrubs range is designed to be ironed on a cool iron only, to avoid ruining the fabric.

However, ironing scrubs can be a tedious task, minimise the need to spend time doing this chore by selecting a scrubs range that needs no or little ironing. Our WonderWink Four stretch range is flexible, which reduces the need for ironing – these scrubs are designed not to be ironed.

What to wear under scrubs?

What to wear under scrubs depends on a few things. In some situations, perhaps for hygiene reasons, you may be asked not to wear your own clothes underneath scrubs.

The first thing to consider is what is the general temperature of your workplace. You want to make sure you don’t become too warm at work and make working feel hot and uncomfortable. You should also consider the fit of your scrubs, if you already have a tighter fitting scrub suit, you may not want to add another layer as this could restrict your movement. After you have thought about temperature and fit, you finally need to think about how practical and easy it is to wear your under layer.

Looking professional and staying comfortable is key, therefore your under scrubs layer should not be baggy and loose, as this can look unprofessional and hinder your movement. It is best to stick with something more form fitting yet spacious enough to be comfortable. This should also help you keep warm if your workplace is cold! Wearing sleeves under your scrubs can be a great way to warm up, but it is important that they are able to be pulled up when needed for hygiene reasons.

Check out our base layers range here.

Which scrubs are hair resistant?

If you’re in the veterinary industry, pet hair is likely to be an important consideration for you when you’re choosing which scrubs to buy. Likewise, if you work in hairdressing, hair resistance is equally important for you, to ensure you look good all day long at work.

Our WonderWink W123 range is popular with our customers for being pet hair resistant as well as stylish and comfortable. Take a look at the W123 range here.

Here are some customer reviews about wearing this scrubs range:

Very fast and efficient service and very helpful staff. Being a dog groomer I was interested in the veterinary scrubs, I had a lot of questions about the different materials and found exactly what I was looking for.” Dog groomer, purchased W123 scrubs in Oct 2020.

These are amazing. They fit perfect and look great. Pet hair doesn’t cling to them at all. Highly recommend!” Vet, purchased W123 scrubs in April 2021

Are scrubs unisex?

Some scrub designs are created to be worn by either men or women, being totally unisex. Unisex scrubs tend to be in a more traditional shape, not too curvy or form-fitting.  Unisex scrubs can be a great choice for teams buying uniform together.

But not all of the scrubs available at Kara are unisex, we have many different scrubs in different styles designed for men, women as well as plenty of unisex items. Check out the Basic scrubs unisex range, and the WonderWink unisex options.

Can I order Jaanuu items you don't stock?

Yes, that’s ok. To order non-stocked Jaanuu items, you will need to pay for the order upfront via pro-forma payment.

Please note that we do not accept returns for refund or exchange on these items and there is a 6-8 weeks delivery time.

Please get in touch with our Customer Services team for further information.

Can I order a different colour trim?

We do not offer any alterations to the trim colours for orders of fewer than 1,000 items.

If you’d like to order 1,000 items or more, please get in touch with our Customer Services team.

I can't select the size & colour combination I want

The Jaanuu items are stock controlled. If you can’t select the colour & size combination you want, this means it is not currently in stock. Please contact our Customer Services team with the details of what you’d like to order, and we’ll reserve the stock for you.

If you are hoping to order a WonderWink item, the full range of colour & size combinations is available by special order. Please note that this can take 2-3 weeks longer to arrive.

For other items available online, if the colour and size combination you want is not available, this is because it is out of stock. Please select an alternative colour and check the size you are selecting is the right size for you.

What size do I need?

We have three different size guides online: WonderWink, Jaanuu and Basics Scrubs. To find out which size you need for the item you are interested in, simply click the size guide link on the item’s detail page, as shown below:

View size guide

  

Do you offer bigger sizes than advertised?

The Jaanuu range is available in all sizes from XS to XL.

The WonderWink range is very accommodating – there’s a size for everyone!

The Basics range is available online in all sizes from XS to 4XL, however there are larger sizes available by special order. Please contact our Customer Services team to place an order.

Do you sell long or petite leg trousers?

Yes we do. The majority of the WonderWink range is available in multiple leg lengths (except for the Maternity trousers).

In the Jaanuu range, the women’s Moto trousers and the women’s Skinny trousers are available in short, regular and long legs.

By special order, we can also order the following Jaanuu trousers in different leg lengths: Women’s 5 Pocket Jogger, Womens’ Slim Fit Moto Trousers and the Mens 11 Pocket Relaxed Trousers. Please note that this type of special order may take up to 8 weeks for delivery.

Are the products true to size?

The Jaanuu, WonderWink and Basics ranges are typically generously sized.

Can I wash any of the scrubs at thermal disinfection temperatures?

Yes, the ranges that are suitable for laundering at thermal disinfection temperatures are the WonderWORK and Basic scrubs.

However, recent guidelines state that scrubs (and other medical wear) can either be washed at very hot temperatures (60+ degrees) to achieve thermal disinfection; or they can be washed at 30 degrees with a good detergent and/or antibacterial washing liquid. This is what most scrub wearers do now. It tends to be the traditional hospital laundries that rely solely on thermal disinfection.

How do I clean my Skechers workwear shoes?

To keep your Skechers workwear shoes looking great, you are advised to follow these steps:

  1. Remove excess dirt from the upper and the sole by using a small brush or towel.
  2. Create a soapy mixture by combining warm water and a few drops of laundry detergent.
  3. Dip the brush or cloth into the soapy mixture. Wipe down the affected area. Apply a small amount of clean, warm water with the brush or cloth and brush or wipe off the excess soap.
  4. Allow your shoes to air dry.

Skechers leather shoes, such as the Womens Sure Track shoes or the Mens Flex Advantage shoes, you could apply a water proofer spray before you wear them in wet conditions. This will prolong the life of the leather.

The knit mesh shoes, such as Womens Squad Workwear Trainers can be safely machine washed. It’s recommended that you place them in a pillowcase first and only wash your shoes in that load, don’t include any other garments at the same time.

Don’t be tempted to use the tumble dryer though! Leave them to dry thoroughly for 10-12 hours to ensure that the memory foam inner has completely dried before you wear them again.

How do I keep my Skechers shoes clean

Find out more helpful advice from the Skechers help centre.

Can I get my tops personalised?

Yes, you can. Please read more about our embroidery personalisation service. If you have any further queries about this, please contact us.

Can I return embroidered items?

No. We do not accept returns of embroidered items.

Please enter your embroidery details very carefully when ordering, as well as checking the garment sizing and colour before ordering.

My delivery tracking ID isn't working

If your order was shipped today, it can take several hours for the carrier’s website to update. Please check again later.

However if your order was shipped before today, please get in touch with our Customer Services team to ask for help.

How long does delivery take?

UK mainland: Stocked items 2-3 working days
UK mainland: Special order items 10-20 working days

Please note, if you are having your items embroidered then this will delay the delivery whilst the embroidery is being added. For simple text embroidery please add an extra 2-5 days onto the estimated delivery date. If you are having a logo embroidered, please allow an additional 5-10 days on top of the estimated delivery date.

Can you deliver to an address outside of Europe?

Yes, in most cases. Please get in touch with our Customer Services team for a delivery quote.

Can I pay more to have my order delivered more quickly?

No. All non-stocked items are ordered in from the United States for each individual order. Due to this, we can’t guarantee delivery in fewer than 20 working days.

Can I return embroidered items?

No. We do not accept returns of embroidered items.

Please enter your embroidery details very carefully when ordering, as well as checking the garment sizing and colour before ordering.

Can I return an item?

You may return new, undamaged items within 60 days of delivery for a full refund, excluding delivery costs. However, if the item was specially ordered for you then we are unable to accept returns, unless it was faulty when you received it.

I sent back my item but haven't had a refund yet

You should expect to receive your refund within 2 weeks of giving your package to the return shipper. This includes transit time for us to receive your return, the time it takes to process your return once we receive it, and the time it takes your bank to process our refund request.

Can I exchange for something else?

You may return new, undamaged items within 60 days of delivery for a full refund, excluding delivery costs. If you’d like to buy a replacement item, please shop online as usual.

Do I have to pay for return postage?

We do not pay the return shipping costs unless the return is a result of our error (i.e. you received an incorrect or defective/faulty item). If the error is ours, please let us know the cost of shipping and we will add it to your refund once the item/s have been inspected.

Can you refund to a different account from the one I used to pay?

No, for online payment security reasons, we can only refund into the original payment account.

What address do I send returns to?

Please send your returned items to: Kara c/o Interweave Textiles, Victoria Works, Whitwell Green Lane, Elland, West Yorkshire, HX5 9BJ

Always parcel up the items carefully, ideally in original packaging if possible. Please include a note with your name, email address and order number.

How long do I have to pay an invoice?

All Kara invoices have a 30 day payment deadline.

Why has my payment been declined?

The most common reason a credit card is declined is because the billing address provided doesn’t match the one that your bank has on file. Please double check that you have entered the correct billing address, pay particular attention to entering the accurate postcode.

If this is still not working, please get in touch with our Customer Services team to complete your order.

Can I pay by PayPal?

Yes. Please select the PayPal option at the online checkout.

Do you accept AMEX?

Yes, simply select “Credit/debit card (Stripe)” in the online checkout. Look for the AMEX logo.

Can I pay by invoice?

If you would like to place an order on a credit account with us, please firstly apply for a credit account online. This process takes approx 1-2 working days to set up, once your application has been approved.

If you have any questions about this, please get in touch with our Customer Services team

I have a credit on my account - how do I use this?

Please login to your account and then check out as normal. Your credit should be applied onto your order at the checkout stage.

If you have any queries, please get in touch with our Customer Services team. The team are available from Monday to Friday, 8:45am to 5pm.

Do you offer bulk discounts?

If you are ordering 5-10 sets there’s a 10% discount.

If you order 11-20 sets you get a 15% discount.

If your order is for 21 or more sets, you benefit from 20% discount.

A set is one top and one pair of trousers. The bulk order discount applies to the number of sets you purchase, not the number of individual items.

My discount code isn't working

Please first check that the code is valid. Many codes can only be used once or may have an expiry date.

If the code is valid but not working, please get in touch with our Customer Services team who will be very happy to sort it out for you. The team are available from Monday to Friday, 8:45am to 5pm.

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