Help & FAQs

1. Order the sample pack online – The cost of the sample pack covers the courier drop-off and pick-up deliveries.
2. We send you the sample pack – It includes a variety of styles, sizes and colours from the range you have chosen.
3. Try the samples on – Try on the different styles and sizes to make sure everyone finds the right fit.
4. Return samples & place order – Within 14 days, book the courier pick-up to send the sample pack back to us. Place your order online or over the phone.

A set is one top and one pair of trousers.

The Kara bulk order discount applies to the number of sets you purchase, not the number of individual items.

If you are ordering 5-10 sets there’s a 10% discount.

If you order 11-20 sets you get a 15% discount.

If your order is for 21 or more sets, you benefit from 20% discount.

A set is one top and one pair of trousers. Our bulk order discount applies to the number of sets you purchase, not the number of individual items.

Yes, you will be invoiced for the £200 late fee if you have not organised the return of the sample pack within 14 days of receiving it.

Please get in touch with our Customer Services team to make any amendments to your order. The team are available from Monday to Friday, 8:45am to 5pm.

Please get in touch with our Customer Services team to organise your courier collection. Please note, we only offer courier collection once. If you miss your courier pickup day and time, or if the sample pack isn’t ready to be collected when the courier arrives and the collection can’t be completed, you will have to return this at your own cost instead.

You and your team have two weeks to try on the samples. After that, we’ll send a courier out to come and collect them from you.

The sample pack costs between £20 and £30 depending on whether you want a female, male or mixed pack.

We offer a sample service for teams of 3 or more. From the sample pack page, select one or multiple of the sample pack options which cover different ranges and genders. We will send a sample pack to your practice and you have 2 weeks in which to try the samples and size up the team, after which we’ll send out a courier to come and collect your sample pack from you.

Yes, the ranges that are suitable for laundering at thermal disinfection temperatures are the WonderWORK and Basic scrubs.

Yes, that’s ok. To order non-stocked Jaanuu items, you will need to pay for the order upfront via pro-forma payment.

Please note that we do not accept returns for refund or exchange on these items and there is a 6-8 weeks delivery time.

Please get in touch with our Customer Services team for further information.

We do not offer any alterations to the trim colours for orders of fewer than 1,000 items.

If you’d like to order 1,000 items or more, please get in touch with our Customer Services team.

The Jaanuu items are stock controlled. If you can’t select the colour & size combination you want, this means it is not currently in stock. Please contact our Customer Services team with the details of what you’d like to order, and we’ll reserve the stock for you.

If you are hoping to order a WonderWink item, the full range of colour & size combinations is available by special order. Please note that this can take 2-3 weeks longer to arrive.

For other items available online, if the colour and size combination you want is not available, this is because it is out of stock. Please select an alternative colour and check the size you are selecting is the right size for you.

We have three different size guides online: WonderWink, Jaanuu and Basics Scrubs. To find out which size you need for the item you are interested in, simply click the size guide link on the item’s detail page, as shown below:

The Jaanuu range is available in all sizes from XS to XL.

The WonderWink range is very accommodating – there’s a size for everyone!

The Basics range is available online in all sizes from XS to 4XL, however there are larger sizes available by special order. Please contact our Customer Services team to place an order.

Yes we do. The majority of the WonderWink range is available in multiple leg lengths (except for the Maternity trousers).

In the Jaanuu range, the women’s Moto trousers and the women’s Skinny trousers are available in short, regular and long legs.

By special order, we can also order the following Jaanuu trousers in different leg lengths: Men’s trousers, Pintuck trousers and Jogger trousers. Please note that this type of special order may take up to 8 weeks for delivery.

The Jaanuu, WonderWink and Basics ranges are typically generously sized.

No, if it’s exactly the same logo as before, then you only pay the set-up fee once per embroidery design.

Yes. Please get in touch with our Customer Services team to organise this.

Simple text embroidery: £4 per garment

Complex logo embroidery: £5 per garment + set-up fee

Both text and logo embroidery: £7.50 per garment (+ logo set-up fee)

Text embroidery on both sides of the chest: £6.50 per garment

Set-up fee for logo embroidery: £29.99 per design

Simple text embroidery: Add 2-5 additional days to your estimated delivery date.

Logo embroidery: Add 5-10 additional days to your estimated delivery date.

Read also: How long does delivery take

No, we only offer complex logo embroidery onto one side of your scrub top.

If you would like a custom embroidery quote please get in touch with our Customer Services team.

Please see our Embroidery page for step-by-step instructions explaining how to add embroidery onto your online order.

No. We do not accept returns of embroidered items.

Please enter your embroidery details very carefully when ordering, as well as checking the garment sizing and colour before ordering.

If your order was shipped today, it can take several hours for the carrier’s website to update. Please check again later.

However if your order was shipped before today, please get in touch with our Customer Services team to ask for help.

UK mainland: Stocked items 1-2 working days
UK mainland: Special order items 10-20 working days

Europe: Stocked items 5-10 working days
Europe: Special order items 15-20 working days

Please note, if you are having your items embroidered then this will delay the delivery whilst the embroidery is being added. For simple text embroidery please add an extra 2-5 days onto the estimated delivery date. If you are having a logo embroidered, please allow an additional 5-10 days on top of the estimated delivery date.

Yes, in most cases. Please get in touch with our Customer Services team for a delivery quote.

No. All non-stocked items are ordered in from the United States for each individual order. Due to this, we can’t guarantee delivery in fewer than 20 working days.

No. We do not accept returns of embroidered items.

Please enter your embroidery details very carefully when ordering, as well as checking the garment sizing and colour before ordering.

You may return new, undamaged items within 60 days of delivery for a full refund or exchange, excluding delivery costs.

You should expect to receive your refund within 2 weeks of giving your package to the return shipper. This includes transit time for us to receive your return, the time it takes to process your return once we receive it, and the time it takes your bank to process our refund request.

You may return new, undamaged items within 60 days of delivery for a full refund or exchange, excluding delivery costs.

We do not pay the return shipping costs unless the return is a result of our error (i.e. you received an incorrect or defective/faulty item). If the error is ours, please let us know the cost of shipping and we will add it to your refund once the item/s have been inspected.

No, for online payment security reasons, we can only refund into the original payment account.

Please send your returned items to: Kara c/o Interweave Textiles, Victoria Works, Whitwell Green Lane, Elland, West Yorkshire, HX5 9BJ

Always parcel up the items carefully, ideally in original packaging if possible. Please include a note with your name, email address and order number.

All Kara invoices have a 30 day payment deadline.

The most common reason a credit card is declined is because the billing address provided doesn’t match the one that your bank has on file. Please double check that you have entered the correct billing address, pay particular attention to entering the accurate postcode.

If this is still not working, please get in touch with our Customer Services team to complete your order.

Yes. Please select the PayPal option at the online checkout.

Yes, simply select “Credit/debit card (Stripe)” in the online checkout. Look for the AMEX logo.

If you would like to place an order on a credit account with us, please firstly apply for a credit account online. This process takes approx 1-2 working days to set up, once your application has been approved.

If you have any questions about this, please get in touch with our Customer Services team

Please login to your account and then check out as normal. Your credit should be applied onto your order at the checkout stage.

If you have any queries, please get in touch with our Customer Services team. The team are available from Monday to Friday, 8:45am to 5pm.

If you are ordering 5-10 sets there’s a 10% discount.

If you order 11-20 sets you get a 15% discount.

If your order is for 21 or more sets, you benefit from 20% discount.

A set is one top and one pair of trousers. The bulk order discount applies to the number of sets you purchase, not the number of individual items.

Please first check that the code is valid. Many codes can only be used once or may have an expiry date.

If the code is valid but not working, please get in touch with our Customer Services team who will be very happy to sort it out for you. The team are available from Monday to Friday, 8:45am to 5pm.