Delivery
Can I pay more and get my order delivered more quickly?
Can you deliver to an address outside of Europe?
My delivery tracking ID isn't working
My order is showing as 'Awaiting Fulfilment' - what does this mean?
Embroidery
How long does embroidery add to my expected delivery date?
How do I add embroidery on my order?
Can I have logos on both sides of my scrubs?
How much does embroidery cost?
I've already had embroidery before - can I use the same logo?
I've already had embroidery before - do I have to pay the set-up fee again?
Kara Express
Which items are in the Kara Express range?
Can I order items from outside the Kara Express range and still have 1-2 day delivery?
I ordered a Kara Express item more than 2 working days ago and it hasn't arrived yet
Can I order for a group on the Kara Express range?
Group Orders
How do I apply my group order discount?
What group order discounts do you offer?
Sizing
Are the products true to size?
Do you sell long or petite leg trousers?
Do you offer bigger sizes than advertised?
Returns
What address do I send returns to?
Do I have to pay for return postage?
Can I exchange for something else?
I sent back my item but haven't had a refund yet
Can I return embroidered items?
Sample packs
How much does the sample pack cost?
How long do I get to try the samples on?
I'm ready to return my sample pack
Orders
Where can I find my order history?
Promotions / coupons
What is the 10% first order discount code? I missed it
My discount code isn't working
I have a credit on my account - how do I use this?
Products
I can't select the size/colour combination I want
I want a different coloured trim
I want Jaanuu items that you don't stock
Billing
Can you refund into a different account from the one I used to pay?
How long do I have to pay an invoice?