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The Embroidery Process

Before ordering your personalised scrubs, please take a few moments to read the following information about the embroidery process. For embroidery orders there is a minimum order quantity of 4 garments in total.

Instructions

1. Tick the ‘Personalise your uniform’ checkbox on the product page and add the product to your cart. Checkout and pay as normal and email our Customer Services team with the details below.

a) Your name and your order number.
b) What text you would like embroidering. (Up to 3 lines of text, with maximum of 20 characters per line)
c) What colour of thread you would like to use. (Choose from the below options)
d) If you are having your logo embroidered, please also attach your logo image to the email. Accepted formats: JPG, PNG or PDF. Please note that you will need to provide the original image file – a screenshot or photo of the logo cannot be converted into an embroidery design.

Embroidery thread colours

2. Once our team have received your message, you will be contacted to confirm the additional cost of the embroidery. Please refer to the embroidery costs below. Payment can be made by credit card or debit card via a secure payment link which will be sent to you.

3. Once your payment has been received, we will create a mock-up for your approval. Please approve the mock-up, then your items will be embroidered and sent to you.

Embroidery Costs

Embroidery: £7.50 per item  (minimum order quantity 4 items to be embroidered)

One-time logo setup fee: £29.99

Redesign fee (if required): £15.00

Delivery & Other Important Information

For text embroidery there is an additional 2-5 days added to the estimated delivery date. For logo embroidery there is an additional 5-10 days added to the estimated delivery date.

Please note that the space available to embroider your logo on a top is 8cm across.

If your logo is very complex, for example with watercolour style backgrounds, delicate floral patterns or very small text, it may have to be simplified prior to being embroidered.

In all instances we will do our best to make sure that your business name is visible and can be read. Please see the examples below, showing how the logo may be simplified.

Please note that embroidery is not available on our WonderWink scrub sets. Please buy the top and trousers individually and you’ll see the ‘Personalise your uniform’ option on those pages.

Need to get in touch?

If you have any queries please firstly check to see if your question has been answered in the FAQs help area.

Then, if you can’t find an answer there, please contact our Customer Services team.

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