From 15th April 2026, reward points will no longer be earned. From 15th May 2026, the programme will close, after which points can no longer be redeemed online.

Why has my payment been declined?

The most common reason a credit card is declined is because the billing address provided doesn’t match the one that your bank has on file. Please double check that you have entered the correct billing address, pay particular attention to entering the accurate postcode.

If this is still not working, please get in touch with our Customer Services team to complete your order.

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